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PredictLand designs for one of the main banks in Spain a solution to optimize the management of internal communications, which allows them to automate the process, being more efficient by reducing resources and response times.<\/p>\n\n
Our client is one of the most important banks in Spain, with more than 100 years of life, tens of millions of euros in total assets, and several thousand employees.<\/p>\n\n
The financial institution handles tens of thousands of internal requests from its employees throughout the year. The management of these requests involves their classification, and requires a large team, whose efficiency depends heavily on their experience and knowledge. The bank is interested in improving its employees’ experience with a faster and more efficient response. <\/p>\n\n
To address this objective, PredictLand has designed an Artificial Intelligence solution for the automatic interpretation of requests, and their intelligent classification to be managed by the appropriate department.<\/p>\n\n